When problems in your service or product affect your customers, you need to identify the cause. But where do you start with your data and project?
For quality professionals, it is crucial to quickly and clearly identify the root cause when customers are experiencing problems with services or products.
In this new webinar, explore a step-by-step project roadmap to effectively investigate, improve and maintain a process.
You will follow an example project addressing customer complaints about mobile phone signal quality - showing you how to leverage the structured problem-solving techniques of Lean Six Sigma effectively.
Nick Jones will show you a roadmap of how to…
You will explore a proven sequence of steps to assess your measurement system, reveal the root cause; and run a successful Lean Six Sigma project, from Project Charter to reporting Return on Investment.
You will also see demonstrations of essential analyses for Continuous Improvement including:
Pareto Charts, Gage R&R, Attribute Agreement Analysis, Control Charts, Capability Analysis and more
REGISTRATION INCLUDES BONUSES OF:
• Video Recording • Slides • Free Trial Offers
Nick Jones, Technical Training Specialist at Minitab
Nick, a trained Statistician, has 10 years experience of advising, training and consulting for leading companies around the world for Minitab. Nick helps businesses to deliver valuable insights based on their data - driving quality, innovation and continuous improvement initiatives. Nick enjoys training at all levels - from beginners to advanced practitioners, including Master Black Belts - as well as advising Senior Management on their Quality Programs. Nick is an expert for Minitab Statistical Software, Companion by Minitab and Quality Trainer.
“It is very rewarding for me to share my knowledge and experience around the acute challenges that businesses face in the quality management, process and product improvement arena.”
Minitab helps companies and institutions to spot trends, solve problems and discover valuable insights in data by delivering a comprehensive and best-in-class suite of data analysis and process improvement tools.
Combined with unparalleled ease-of-use, Minitab makes it simpler than ever to get deep insights from data. Plus, a team of highly trained data analytic experts ensure that users get the most out of their analyses, enabling them to make better, faster and more accurate decisions.
Thousands of businesses and institutions worldwide use Minitab Statistical Software, Companion by Minitab, and Quality Trainer to uncover flaws in their processes and improve them.